SECURITY ALERT: If you got an unexpected email from support@gandi.net in French concerning a payment, IGNORE the message. It is a fraudulent mail.
For more information and what to do: https://news.gandi.net/en/2019/06/spoofing-phishing-and-gandi-what-you-need-to-know/.

Frequently asked questions

Gandi has a new website, and an old website: each one has its own unique logins and passwords.

When you log into our new website (https://www.gandi.net), you must use the username and password that you chose for our new website when you created your account or performed the migration process.

You CAN NOT log into the new website with the old website (https://v4.gandi.net) handle and password. Doing so will launch the account migration/activation process.

Learn more about this in our documentation.

If you just finished an owner change or transfer of a domain to Gandi, but cannot see your domain name in your list of domains, this is most likely because you did not yet accept the invitation email.

This step is important because it tells us what account you will use to view and manage the domain.

Please check the inbox of the email address used for the domain's owner for a mail that has a subject starting with: "Invitation to manage" and follow the instructions.

After you complete this step, you will see your domain name.

Learn more about this in our documentation.

We only launch orders once we have confirmed that the payment has cleared (see the usual delays)

Then, depending on the nature of your order, it may require some additional action, or be subject to normal registry delays.

You can follow the progress of your order directly from your account:

There are a couple of ways that you can link your domain to your website:

Web Forwarding: If you just want to redirect visitors from your domain or an address on your domain to an existing website (see how)
DNS Records: If you built a website using a website builder (CMS) and are told you need to update your zone file or DNS records at your registrar to point to their servers (see how).
Nameservers: If your website is being hosted at a web host who provides you with some nameservers that you are told that you need to update (see how).

Please keep in mind that none of the above are immediate. It takes time for the internet to be updated with the new information. Please allow for up to 24 hours before testing and contacting support as usually you just need to wait for your changes to take effect.

See Documentation

Ask for help from the support team

We recommend that you log into your account so that we have the information needed to provide you with the most efficient reply possible. If you are writing on behalf of your reseller organization, please chose it from the dropdown list where prompted in the form.